6 month Fixed Term Customer Experience Adviser, Edinburgh
Do you want to join a team where Solving for the Customer and Serving Each Other are core to our company culture? An environment where every individual can make impact and shape the growth of our business to create a product our customers will love and use time and time again?
As a Customer Experience Adviser, you’ll join a high profile and strong performing team, delivering exceptional customer service. You’ll handle telephone, email and live chat communications with our partners and customers.
By joining our team, you will be committed to listening to customer feedback, sharing your knowledge with the wider team and overall having a strong focus on solving customer problems.
Customer Relationship & Satisfaction
Customer Value (delivery of agreed business outcomes measured in customer KPIs)
Required Skills and Experience
The role could include a mix of office working and at home remote working depending on the hours the right candidate is seeking to work. We could consider full time mon-fri or part time evenings and weekends for this role. An initial training period of two weeks mon-fri will be required in the office.
At TravelNest we strive to create a diverse and inclusive environment where everyone can thrive. Its important to us to make our recruitment process accessible to everyone. If you would want to discuss any reasonable adjustments please note these on the application and we will do our best to accommodate any requests.